I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Don't be worried if you are updating several page layouts plus the console app. When you start a create a new report, simply click to start with a clean screen. Anyone studying for their Service Cloud consultant certification. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. error, has anyone found any way around this? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. What am I missing? Does this help? In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Help with Superbadge Service Cloud Specialist step 4. Take a break, grab a snack, and watch this video. I am not sure whether its correct or not. Ensure Agents have access to Knowledge when viewing a Case". Ensure you group report results correctly. (I am totally stuck on a CPQ superbadge right now on the last step!). Did you start with a clone of the correct profile? Start in setup. Think of this like a Sales Process. where you have opportunity stages associated with the process. I resolved the issue, by deleting the Billing profile and recreating it using. "Wrong Queue" is not a queue. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? "Not able to figure out what is wrong here. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Make sure that the correct date range is selected. Anyone have any idea? Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Has any code been used with your org? Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I like your blog.Devops Online Training in HyderabadLearn Devops Online. I'd do a quick google search on Salesforce Macros- It's a point and click process. and me too!! Install the unmanaged package from the prework if you haven't already. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Save & Activate.That helped me clear that error. I hope that you feel inspired. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. (Hint- The name of the component is not "entitlements"). Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I removed those and then the trailheadapproval was there. Could you share a bit more details on what you have done for this step? I used a new trailhead playground created exclusively for the service cloud badge. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Tried it all, from custom : support profile to standard user, even admin. The worst error! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Thank you sooo much, you were right! You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! If yes, this was created in the wrong place. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Yes! I have created also both categories. Thanks!!! My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Nice and informative blog! Click on the category and note the "group unique name" - verify that it is Billing_Topics. Ensure you select the correct Chart format." The macro itself is working fine. Are you sure it is about that? Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Is knowledge.* On the lightning page layout? I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Why the change of heart? Modified 2 years, 1 month ago. Are you using a Dev org or a playground generate from Trailhead? Ensure Agents have access to Knowledge when viewing a Case". I'll take a look as soon as Trailhead is back up! Ensure the Case Reason and Type Analysis report format is SUMMARY. And it's a little trickybut you can find out if you google it:). You also get personal insight into the life of a Trailhead Baby! Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks a lot in advance. I dont see any check box under layout properties of Knowledge. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. This worked for me. Ensure Agents have access to Knowledge when viewing a Case." Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Create the Cloudy Technical Team support process! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. My bet is that you missed one checkbox in the setup. Please help. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. A mistake I have made many times as well! Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Would you like to share a few more details on how you currently have things set up? Configure a named credential and remote site according to the specifications outlined in the business requirements. Take a break, grab a snack, and watch this video.

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