Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Our credit card was charged but we never received any confirmation or ticket information. Using this company, in this instance. When cancelling via phone or email the cancellation fee is 30/35. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Booking a ferry online is cheap, easy and fast with Direct Ferries. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. Terrible service, maybe not a scam but don't use them. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. With some ferry companies we'll be able to This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Please also note that the refund amount depends on the policy of each ferry company. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Companies can ask for reviews via automatic invitations. Rent-to-own and financing options allow you to get the trailer you need within your budget. 2023 Trustpilot, Inc. All rights reserved. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Direct Ferries Reviews Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. This is the version of our website addressed to speakers of English in United Kingdom. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. They dont reply to your emails or help you! Add passengers: pay for additional passengers. Cancellations & Refunds - P&O Ferries Tried to contact by telephone- dont take incoming calls. Would recommend at all cost, better buy is straight from actual company. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Kind regards, Maya from Direct Ferries. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. I would recommend that no one uses Direct ferries. How to Get Refund instead of credit notes! - Brittany Ferries How do we get a confirmation? Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. 99% of travellers recommend this experience. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! WebScore: 4.3/5 (13 votes) . Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Direct Ferries Wondering what happens if your ferry travel plans change? We may also ask for additional information if you wish to change the email address or phone number you have provided. Have a browse through our website and use our simple ferry booking The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. like what ? Summary of Contents for Vaillant ecoFIT pure. Page 1 Installation You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. But, although they sent a confirmation, they make it clear that it's not a ticket. There was nothing from you at all. All the information you need on ticket changes, cancellations and refunds is here. However, if you are traveling internationally, you may not be allowed to board the ferry. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. I made reservations. how to get a refund from direct ferries Maybe down to mobile network delays but thought I should let you know. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Can I request a ticket cancellation/change on behalf of another passenger? I will never use this company again Report this review manufactured with at least 1/8 of an inch tread. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Companies can ask for reviews via automatic invitations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please note: prices rise as space becomes less available. Booking was quick and easy! The process also differs if you have already checked in online and got your boarding card. . We also ensure all reviews are published without moderation. Direct Ferries are trying it on, (with your money). Will I get a refund if I cancel my booking? Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. You can also discover ports and routes available. Go direct to the ferry operator. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. If the system detects something that potentially contradicts our. Each ferry company has its own policy. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. WebNeeded to change tickets. Up to 1 million prices are checked every day with more than a million crossings arranged each year. They charged me 79.00 to cacel a booking. Verification can help ensure real people write reviews about real companies. Please send any questions or comments to: help@poferries.com Having help to step onto and off the boats were very helpful and appreciated. Wait does that mean I can retrospectively change the terms to every contract I've entered into? We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries We did so with Britanny Ferries. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Anyone can write a Trustpilot review. This website uses cookies to help us process your bookings as well as customise and improve your experience. How can this be possible. I tried to amend my booking several times. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Also there is a choice of "lounges," but there is no explanation of the differences. Grimaldi Vessel ScheduleExport General Manifest (EGM), No questions have been asked about this experience. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. What restaurants are near Direct Ferries? How we will print them is our big mystery, maybe they will work from a phone. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Stay away. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. The booking process was straight forward and I received my eticket without issue. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Have not noticed the website asking me for ages upn the original booking. Please note that online requests for ticket changes can only be processed during business hours. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. No way of calling them. Ferries I was referring to the company changing their cancellation terms retrospectively. You can check the status of your refund using IRS Wheres My Refund? Editor, Marcus Herbert. Rent To Own Storage Buildings In Florence Sc As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. We can see that your complaint has been already handled and declined as there was no error from our side. It goes against our guidelines to offer incentives for reviews. Find ports, routes and lots of useful information to help you plan your trip. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Refund requests must be submitted prior to the product expiration date. I will rather swim than use the useless company again. Please note that cancellation requests cannot be made via phone. Find out what it's like onboard the ferries before you travel. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking.

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