They must be able to listen attentively, be able to organize and plan, and have excellent customer focus. Position Summary: The Lead Receptionistis the face and voice of the community at the front desk and on the telephone.The lead receptionist will ensure that the community's level of 5-Star serviceand protocols are in place and always followed by department staff. A receptionist is often used to greet visitors and help them as needed at most companies. The responsibilities section contains an average of 21 bullets points. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. They are also responsible for handling calls from customers and solving their problems. Hospital Receptionist Job Description For 2023 - Zippia Use the receptionist job description and duties above to get started and add to or expand on the skills and qualifications youd like to have in your next hire. A receptionist is someone who assists customers in finding the right information and helping them purchase products or services. Assisting clients in finding their way around the office. Receptionists are responsible for handling many of the administrative tasks that allow an office to function efficiently. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. StoryPoint Lead Receptionist Full Time in Southwick, MA | 818670064 It makes your resume more compelling. Discount on veterinary care and products for your furry family members. A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. Medical Examiner Job Description A Receptionist's primary responsibility is to greet customers and guests with a courteous and helpful attitude. She is a highly organized, detail-oriented individual who is a great communicator. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Organizationally, they are great at multitasking and problem-solving. Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. Here are the key skills for a receptionist: There is no formal qualification required for receptionist roles unless it is for some specialist organization like healthcare or legal. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. The top three keywords people who held Lead Receptionist descriptions listed on their resumes are Receptionist (appearing on 21.45%), Customer Service (appearing on 17.73%), and Scheduling (appearing on 15.71%). Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed. When it comes to working as a receptionist, it?s important to have a good attitude and be friendly to everyone. Get more data about lead receptionist job for your career planning. This role may require working in shifts, so flexibility is a plus. The most common skills on a job description for a lead receptionist are, Find Your Match Instantly Out Over 100 Million Candidates. Receptionists may feel stressed in fast-paced work environments or have a high level of administrative responsibility. Bachelor's and Associate Degree The average salary for a receptionist is modest, estimated at $36,961 per year. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. Lead Receptionist Jobs, Employment | Indeed.com As an IT support specialist, youll be asked to troubleshoot issues with a wide variety of tools. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Post a Job on Zippia and take the best from over 7 million monthly job seekers. Send jobs to 100+ job boards with one submission. Editorial Note: We earn a commission from partner links on Forbes Advisor. Receptionist Job Description (2023) - Forbes Advisor They work closely with the office staff to make copies of mail and fax documents. Learn about the key requirements, duties, responsibilities, and skills that should be in an office assistant job description. Candidates should show up prepared to answer questions that will evaluate their experience, familiarity with workplace tools, process, and skill set, as well as their ability to make quick judgement calls. provides administrative assistance to various functional areas of the corporation, including mail and/or courier processing, booking meeting rooms, catering, etc.;. Learn about the key requirements, duties, responsibilities, and skills that should be in an administrative assistant job description. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations. Answer all phone calls in a professional and courteous manner. Work the switchboard. However, regardless of what your salary is, it?s important to be able to do your job well and take care of all the people who work for you. Performance information may have changed since the time of publication. Growing your career as a Full Time Retail Lead Receptionist is an awesome opportunity to develop relevant skills. Europe & Rest of World: +44 203 826 8149 Receptionist Job Description | Indeed Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Instantly Access Millions of Professionals. Your search stops here because we are looking for a receptionist with a pleasing personality and customer service attitude to manage our front offices. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Not including years spent in education and/or training. Hotel Management, Business. 10. Great organizational abilities. Receptionists work within an organization to help it run smoothly. Multitasking and. The receptionist's job could always turn out to be a step towards a more fulfilling career. You may change any section of our receptionist job advertisement sample to better explain the skills and qualities youre looking for in your next hire. Most receptionists handle more than one role and some even specialize in a few niches. Receptionists are responsible for providing a warm and welcoming environment for visitors to the office. Learn how to become a Lead Receptionist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path. fax machines and printers), Solid written and verbal communication skills, Ability to be resourceful and proactive when issues arise, Multitasking and time-management skills, with the ability to prioritize tasks, High school degree; additional certification in Office Management is a plus, Front Desk Representative jobdescription, Receptionist interview questions andanswers, Front Desk Representative interview questions andanswers, Office Manager interview questions andanswers, How to Hire: 5+1 tips for hospitalityrecruiting, Best job boards: The ultimate job sites list for2021, Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, Answering screening and forwarding incoming phone calls, Proven work experience as a Receptionist, Front Office Representative or similar role. They may also feel stressed from their lack of knowledge about the company's products or services. The receptionist at the hotel greets guests as they arrive. They are in charge of helping clients find their way around the office. Receptionist Job Descritption. We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Notify residents of visitors when necessary. Full time: Monday-Friday 8am-4pm. All Rights Reserved. Here is a receptionist job description example that you can customize to your own requirements. Excellent written and verbal communication skills. head receptionist You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Ability to handle office equipment (e.g., the telephone system, Associate or bachelors degree in communications or business, Familiarity with multi-line telephone systems, Prior experience with Microsoft Office and typing, Welcoming visitors and solving their problems, Taking messages and ensuring they are passed to the appropriate staff member in time, Excellent communication and interpersonal skills, Ability to handle office equipment (e.g., the telephone system, printer and fax machine). Qualifications for spa receptionist. As you create your front desk receptionist job description, make sure you make it clear that a friendly attitude is an essential quality of an applicants' skills. The duties and responsibilities of a receptionist will vary depending on the organization. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa. Working as a receptionist, you may bear the brunt of visitors' and supervisors' frustrations. Among lead receptionists, 91.9% of them are women, while 8.1% are men. Lead Receptionist Office Manager Operations Manager General Manager He/she may sometimes undertake a variety of administrative duties to assist in the smooth running of the organization. In today's business world, front desk management is a critical role that oversees the flow of people and products through an organization. Starting wage: $18/hr. Past performance is not indicative of future results. If you are strong in leadership, critical thinking and . With that said, there can be a lot of overlap between the two positions. Lead Receptionist Job Description For 2023 - Zippia Lead Receptionist. The lead receptionist also helps in facilitating effective communication between his/her agency and its customers. Creates new patient packets including letters to new patients. They may be responsible for greeting and helping customers, handling inquiries and directing them to the right place. Security Receptionist Job Description For 2022 - Zippia The courses listed below are affiliate links. One of the most important techniques is to have strong communication skills. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. They may feel stress from having to manage high call volume and administrative requests from staff. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Using our career map, a lead receptionist can determine their career goals through the career progression. Sometimes it involves doing many things at the same time, or handling tasks outside of their job description. For example, they could start out with a role such as office manager, progress to a title such as operations manager and then eventually end up with the title general manager. Their communication skills, telephone skills and politeness are important in greeting clients and representing the company. The advantages of being a receptionist are that they work fixed hours and are generously compensated for any overtime. The best receptionists are friendly, extremely organized, and comfortable multi-tasking. The receptionists at the health care and social assistance office are always very helpful and eager to help. This role may require working in shifts, so flexibility is a plus. Multitasking and stress management skills are essential for this position.

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