One time I was waiting on the phone for almost three hours. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Companies can ask for reviews via automatic invitations. If it has been longer than 30 days, please get in touch so we can investigate further. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Don't be fooled by that. 4. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. October 14 August 31 For clarity, you were also charged a retainer top up. I still did not hear anything back from them. but when u need support / CS to talk and solve ur problems its literally non existant. Regus helps businesses find and create the right workplace for their people. She replied to me by email that my case had been started. They are scammers, and incredibly dishonest. Regus Business Centre | Better Business Bureau Profile We pay those as well. After being in my new office they are increasing rent by 8.7%. Log in to access all our services and products Email. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Read Customer Service Reviews of www.regus.co.uk - Trustpilot A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. At the end of your contract, they will automatically renew you without a signature and without consent. Talk to an expert. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. No staff available for contacting on the event day. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Be part of a vibrant coworking community with dedicated desk or hot desking options. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Hi Stephen, Requesting to have your retainer refund is an easy process. PDF REGUS Business Centre Service Agreement - SEC.gov I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Please email me at Lorraine.brule@regus.com with your company name and details. I cannot stress enough the lack of professionalism and poor service. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Repeated attempts to contact Customer Service have been blown off or ignored completely. As expected, I didn't get any reply yet from Regus. DO NOT give them your payment info, DO NOT sign with them. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Regus lacks personal approach The centre's staff are friendly and helpful. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. This company bills you for services you do not use. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. I sent Briana of Regus an email about how the procedure was going this week. Professional rooms for your next training session, interview, or pitch, wherever you need it. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. This company offers executive suites & office space, virtual offices and meeting rooms. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot The additional increase in your monthly fee is due to the annual indexation. Well guide you through the process. The complaint has been investigated and resolved to the customer's satisfaction. Requesting your retainer refund is very easy: simply log into your online account (i.e. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. You should receive your refund within 30 days after your end date. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. [protected]@regus.com but did not receive reply. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. That exception is made on the understanding that an additional service retainer is payable. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. I would like to help you further in this matter but haven't been able to identify your account. Theyre a great place to connect with colleagues, clients and other like-minded businesses. BBB reports on known marketplace practices. Receptionist only can communicate by email, even for the most important things for your business. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Here are 8 tips for writing great reviews. Regus flagged this review for containing harmful or illegal content.Read more. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. but when u need support / CS to talk and solve ur problems its literally non existant. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. And we have the solutions to help you work this way. You will regret signing with Regus. I still did not hear anything back yet. Unacceptable billing practices. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Manage all of your workspace and business needs. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Ts and Cs apply. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. If it has been longer than 30 days, please get in touch so we can investigate further. Setting up an automated payment is straight forward and can be done through the online portal. I have requested a retainer refund for almost three months. Regus May Let You Out of Your Contract If You Have Miss So last week I logged in to cancel my membership. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. The company left an official comment to this complaint. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Office staff are always friendly. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Lease period: April and May 2018 She apologized to me and promised me to rush to send me it by coming Wednesday. September 22 Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Originally, total costs 20k THB, but end up with 50k THB. We have a team of specialists available 24/7 to help you find the best solution for your business. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. But change is necessary and you as a change manager will be expected to lead from the front. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Lets find the right workspace for you and your team. This does not affect customers who have a permanent space as these are reserved specifically for them. The company left an official comment on this complaint. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Share your photos and videos with others to prove the truth of your words. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Hi Hannah, Im sorry if you felt the need to escalate this. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. I would love the opportunity to help further but havent been able to identify your account. Prices are subject to change and will vary depending on the specifically selected products and services. Shady from Regus. Is this legal? : r/AusLegal - reddit We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I sent Regus how my retainer process is going? Regus Online Account You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Changes in an organization are about more than just policies. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. The complaint has been investigated and resolved to the customers satisfaction. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The complaint has been investigated and resolved to the customer's satisfaction. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Submit a complaint and get your issue resolved. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We ask all our customers to add an automated payment method to their account. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. It made me crazy and I asked him to talk with Myesha or Dom. *Ts&Cs apply; participating locations only. (Update) Do not delete my post! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Receptionist only can communicate by email, even for the most important things for your business. One business week has passed since I post it here. They would not remove the items that I didn't want. I could talk with Myesha. I would love the opportunity to help further but havent been able to identify your account. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. I would love the opportunity to help further but havent been able to identify your account. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I couldnt see your email address or Regus account reference in your message. If it has been longer than 30 days, please get in touch so we can investigate further. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. This complaint was posted by a verified customer. Trustpilot is assessing this review in accordance with our flagging process. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot For a break between calls, browse the development's many shops and restaurants, or explore the . commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. So now you can enjoy more, for less. Regards, Sandra Melody Head of Customer Services and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I look forward to receiving more information from you. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? This is a complete con, and scam through and through. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others.

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