Listings are not considered retracted until they have been processed and a system confirmation has been issued. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. All ticket prices for events that occur in the United States are stated in U.S. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). You should evaluate your risk in determining whether to attend the event. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Please provide details in the box below and attach supporting documentation as appropriate. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Online applications are received immediately and are our preferred method of submission. Please note: The account holder is liable for bank charges levied by the receiving bank. AXS UK Reviews | Read Customer Service Reviews of axs.com/uk - Trustpilot Supporting documents are preferred in English. To read the updated Privacy Policy, please. Official Tickets and Your Source for Live Entertainment | AXS.com Yes - If customer is prevented from attending because of a government mandate, this is covered. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Can I cancel or refund my tickets? - AXS Help Center Honestly this post makes me feel better though, thank you lol. Apply for a refund. Below are some pointers we hope you'll find useful! Buying Tickets - AXS Help Center If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Click Close and Add Documents to go back and add them now. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. Besk vr hjlpsida fr mer hjlp och support. The form needs to be signed and stamped by your GP and this may be chargeable to you. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Ticket Insurance - AXS Help Center IT IS NOT AN INSURANCE POLICY. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! What is delivery delay/ticket printing suppression? - AXS Help Centre Dollars. Our helpline number is 1-888-929-7849. AEG Presents Please visit our help page or contact customer support for assistance. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. You will also be responsible for paying any applicable taxes relating to your purchases. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. By using the Service, you agree to the Privacy Policy and Terms of Use. We notice that your web browser is out-of-date. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Individuals in possession of a recording device are subject to confiscation and/or ejection. in the event description page, in pop-up boxes, or in an email). Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Took about 5-6 weeks and lots of following up but did get all my money back. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. Such fees and charges may vary. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Violation thereof is grounds for revocation, seizure or cancellation without refund. Kia was extremely helpful, efficient and patient with all my questions. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. How do I get my . If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. SEARCH/NO EXPECTATION OF PRIVACY. TicketPlan | Ticket Refund Protection 4 days ago. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Trip Cancellation Insurance | AXA Travel Insurance Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. E-mail address is required to create an account. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. and now it says "refund pending". Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. I am supposed to submit a claim, with my email address - I can't get in. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Stagecoach Festival 2023 In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. x, Hello! But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. The partial refund was completed early August 2020. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Upon your payment in full, you shall be entitled to the tickets you have purchased. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. NEVER AGAIN! T&Cs may apply.'. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). You must supply the required Payment Method and/or other personal information in order to complete your purchase. Let us know what you were doing when this page came up, plus your IP and request ID Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. AXS | Complaints | Better Business Bureau Profile In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? mail All photography, filming and other recordings of the event are PROHIBITED. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. PSA: Be careful using AXS when purchasing your tickets You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A scan or clear photograph sent by email is acceptable. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Fan Update. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Pick your exact se. A refund AXS the company right which she bought the tickets sent via an email telling. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Ad . You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. How do I cancel Event Ticket Protector Insurance? - Ticketmaster Don't buy: why paying extra for some ticket insurance is - Which? If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Mastercard, date running time selected at the russian of purchase. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Congratulations! How do you send documents to Uber? At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. who has the best covid cover for travel insurance? Have you tried to make a refund by clicking on the refund option? To ticket | Stuff for Sale - Gumtree We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Unless otherwise stated as part of the purchase, any primary tickets (i.e. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. It may take up to 30 days before we are able to review your claim. Can I get my money back for cancelled or postponed events? We will need these documents as part of the application process and cannot process a refund without them. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. and our AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. Ad . Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Event date, time, talent, participants and rosters are subject to change without notice. Are you looking for comprehensive cover for Covid cancellations? I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Refund policies may vary depending on promoter, venue, state or local laws. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. The site owner may have set restrictions that prevent you from accessing the site. We hope that you have a great time at the show. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Ticketplan's terms can be found on the Ticketplan website. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. Have now given up. If I have Allianz ticket insurance and miss an event, can I get a refund? This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. For tickets to events located in the United States, the Service is operated by AXS Group LLC. By clicking a link you are consenting to this. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. So I decided to treat myself and girlfriend to VIP tickets. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). Axs Ticket Refund Insurance. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller.

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